Next-generation computer tech support for consumers and small businesses
Unitech Micro Systems is a leading provider of IT based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software in Hyderabad & Secunderabad.
Founded in the year 2003 at Hyderabad, Andhra Pradesh. Unitech micro systems is an established IT Infrastructure and IT Service provider company. Unitech micro systems offers a wide range of IT sales and services, our clients range from Small Medium Businesses to Corporate clients; we also provide specialized services to educational institutes and schools.
Unitech Micro Systems has always aimed to provide comprehensive computer solutions to both the private and public sectors. We take the time to ensure and understand your precise needs before recommending any of our products or services.
Unitech pride’s itself on its excellent technical services, as well as Hardware and software sales.
High Levels of Customer Satisfaction
Unitech Micro Systems offers its services primarily through long-term unlimited service plans of 1 to 3 years allowing customers to choose a plan which works best for them. Customers can choose from various channels to contact Unitech Micro Systems including web-based self-help support, real-time phone, chat and e-mail. Unitech Micro Systems offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. Unitech Micro Systems’s customer satisfaction scores are amongst the highest in the technical support industry.
One-stop-shop
Unitech Micro Systems’s wide range of service offerings which are brand-agnostic makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on Unitech Micro Systems to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfaction.
Unmatched Platform-as-a-Service
Unitech Micro Systems’s proprietary technology platform, called iMantra gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs while capturing each customer’s demographic information and creates a behavioral profile. All this information is available is at the fingertips of Unitech Micro Systems’s tech experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.
|
