About Company

High Level of Customer Satisfaction

Unitech Micro Systems offers its services primarily through long-term unlimited service plans of 1 to 3 years allowing customers to choose a plan which works best for them. Customers can choose from various channels to contact Unitech Micro Systems including web-based self-help support, real-time phone, chat and e-mail. Unitech Micro Systems offers a comprehensive suite of service offerings including diagnosis and repair, installation and maintenance services and training for multiple devices, software applications and other products including PCs, digital cameras, MP3 players, printers etc. Unitech Micro Systems's customer satisfaction scores are amongst the highest in the technical support industry.

One-stop-shop

Unitech Micro Systems's wide range of service offerings which are brand-agnostic makes it a & one stop shop's for many customers's technology support needs. Customers can rely on Unitech Micro Systems to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. This decreases the problem resolution time and enhances customer satisfaction.

Unmatched Platform-as-a-Service

Unitech Micro Systems's proprietary technology platform, called iMantra gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs while capturing each customer's demographic information and creates a behavioral profile. All this information is available is at the fingertips of Unitech Micro Systems's tech experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.